1. General Rules
All sales are final. We do NOT offer unconditional returns, refunds, or exchanges for any reason including change of mind, wrong purchase, personal preference, or color/size difference on screen.
2. Acceptable Refund/Replacement Cases
Refund or replacement will only be considered in the following situations:
- The item has serious quality defects
- We sent wrong items, missing items, or incomplete sets
- The package or product is damaged during shipping
3. Time Limit for Claims
You must contact us within 24 hours after delivery with:
- Order number
- Clear photos/videos of the package, shipping label, and defective/damaged item
Claims submitted after this period will not be accepted.
4. Non-Returnable & Non-Refundable Conditions
No returns or refunds will be approved if:
- The product has been used, worn, washed, or modified
- Damage is caused by improper use, accident, or human error
- The original packaging is damaged or missing
- The issue is due to normal wear and tear
- You simply do not like the design, color, or style
5. Shipping Responsibility
- For quality issues, wrong items, or shipping damage:We will cover the cost of resending a new item.
- For any other reasons:All shipping costs shall be borne by the buyer.
6. Refund Processing
Once we confirm the problem, we will process refund or reshipment within 3–7 business days.